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Better At Home FAQs

How can I get a referral for this service?

You can contact us on +61 2 7908 2826. You can also ask your Surgeon or General Practitioner to send a referral through to hst@betterrehab.com.au or fax it to +61 2 8068 1946.

Two major health funds we're partnered with are HCF and NIB. If you are a member of either of these funds and would like to learn more about at-home rehabilitation, please visit the relevant site below.

More info for HCF.

More info for NIB.

Do I pay a fee or a gap payment to join the program?

If you belong to a participating health fund and are eligible under your level of cover, there are no upfront or GAP payments.

Do you liaise directly with my GP and Surgeon?

Yes, we do. We will ensure that your progress is appropriately and consistently communicated to your Surgeon and GP throughout your rehabilitation journey.

What is the benefit of receiving home based therapy rather than inpatient or day only rehab?

Research indicates that clinical outcomes and patient satisfaction in home rehabilitation are comparable to that of conventional orthopaedic rehabilitation. There is increasing evidence that patients find home rehabilitation as effective or better than hospital based rehabilitation. Rehabilitation in the home further empowers patients to begin their rehabilitation in many circumstances sooner and in the comfort and familiarity of their own environment, avoiding the time, costs and inconvenience associated with travelling to facilities. The above is based on the following two studies:

Buhagiar MA, Naylor JM, Harris IA, Xuan W, Kohler F, Wright R, Fortunato R. Effect of Inpatient Rehabilitation vs a Monitored Home-Based Program on Mobility in Patients With Total Knee Arthroplasty: The HIHO Randomized Clinical Trial. JAMA. 2017;317(10):1037–1046. doi:10.1001/jama.2017.1224

Pastora-Bernal JM, Martín-Valero R, Barón-López FJ, Estebanez-Pérez MJ. Evidence of Benefit of Telerehabitation After Orthopedic Surgery: A Systematic Review. J Med Internet Res. 2017 Apr 28;19(4):e142. doi: 10.2196/jmir.6836. PMID: 28455277; PMCID: PMC5429438.

Are there fees for cancelling?

Yes. There is a cancellation fee if you cancel without 48 hours’ prior notice. Your treating clinician will discuss this with you.

Am I required to pay the invoice?

No, Better Rehab will liaise directly with your health fund.

How do I connect remotely?

At Better Rehab, we use the latest innovative technology to ensure that your experience, even if remote, helps you achieve the best outcomes. The admin team and treating clinician will assist you in the setup and orientation of the service before commencing the program.


Better Rehab Occupational Therapists help participants find ways to enhance their day-to-day life and social connectivity. Learn More
Better Rehab Speech Pathologists help participants with a range of difficulties, including speech, communication and swallowing. Learn More
Better Rehab Physiotherapists help participants get the most out of life through a range of tailored treatments and therapies. Learn More
Better Rehab Exercise Physiologists help participants improve fatigue levels, coordination, balance and strength.
Learn More
Better Rehab Behaviour Support Specialists develop intervention plans to improve quality of life and reduce behaviours of concern. Learn More

We also deliver specialised support with…

Better Rehab’s Early Childhood service provides support for children aged six and under across a range of Allied Health disciplines. Learn More
Better Rehab’s Driver Trained Occupational Therapists assess fitness to drive and provide driver rehabilitation services. Learn More
Through simple, user-friendly technology you can receive Better Rehab therapy or assessment without needing to travel. Learn More
Better Rehab’s hospital substitute treatment (HST) program lets eligible health fund members have in-home rehab after surgery. Learn More
Better Rehab helps students with disabilities participate in educational activities and access the curriculum. Learn More

Our Stories

Fun and new friendships : Better Rehab’s first school holiday social group

Recognising a lack of opportunities for young participants to practice the social skills they were learning in therapy sessions with…

Our Stories

Cassie wins a challenge and splashes her Physio!

Watch her go through an obstacle course!

Our Stories

Rosy gets back on her scooter after two years

Learn how Rosy worked hard to regain her mobility and independence!


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